Returns and Refunds Policy
We want you to be fully satisfied with your gaming setup, which is why we offer a 49-day return period for all Secretlab products. Items must be returned in their original packaging and in like-new condition to qualify for a refund.
Submit a Return Request
Contact our support team through the official Help Center to initiate your return and receive a Return Merchandise Authorization (RMA) number.
Disassemble and Pack
Carefully disassemble your chair or desk and pack it back into its original box using the provided protective foam and materials to prevent transit damage.
Ship the Item
Affix the provided shipping label and drop off the package at your local courier point or schedule a pickup as instructed by our team.
Inspection and Refund
Once our warehouse team inspects the returned item for completeness and condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing