Frequently Asked Questions
Everything you need to know about your Secretlab experience in the EU.
What is the typical shipping timeframe for orders within the EU?
Orders for in-stock items are typically processed within 1-2 business days. Delivery usually takes between 2 to 5 business days depending on your specific country and proximity to our regional warehouses.
Does Secretlab offer a warranty on its furniture?
Yes, all Secretlab chairs and desks come with a 3-year limited warranty as standard, which can be extended to 5 years through our Extended Warranty Program.
What is your return policy for EU customers?
We offer a 49-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging. Please note that return shipping fees are the responsibility of the customer.
Are customs duties included in the price for EU orders?
For orders placed within the European Union, the price shown at checkout includes VAT and there are no additional customs duties or import taxes, as items are shipped from our EU-based fulfillment centers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Klarna, depending on your specific country.
How do I care for and clean my Secretlab upholstery?
To maintain the quality of your chair, we recommend using our specialized Secretlab Premium Fabric or Leather cleaners. Avoid using harsh household chemicals that may damage the integrity of the material.